Looking for Top 10 Help Desk Software? One of the biggest problems with Customer Service is that it’s usually difficult to manage customers and provide a platform to make communication easy between clients and the company. This Mostly happens when those Communications happen Via email, which can quickly become overwhelming if not properly managed.
That’s where an email help desk software comes into play. These Help Desk Software are crafted in a way that makes it easier to manage communication between customers and the company by offering a central platform for all customer communication, these include emails, support tickets, chat transcripts, and more.
Customer Service is an essential part of every business which is why email help desk systems are easily and readily available in the market, you can find tons of Help Desk Software, but with high number of alternatives makes it difficult to decide which system is the right for you. In this guide, we’ve shared the top 10 help desk software platforms in 2023, these all are based on features, price, ease of use, and many other factors, so you can make an informed decision. Let’s get started!
Best Email Help Desk Software: Top 10 For 2022
Below are some of the top 10 Help Desk Software platforms, ranked according to their feature set, price, and utility.
1. Zendesk — The best email help desk software with robust features and scalability
Zendesk is the first Help Desk Software on this list that has some amazing features, this company offers a wide range of options in their customer service software which includes Desk and CRM software for all kinds and sizes of business. This platform is designed to provide better management of customer communication, their tickets, suggestion, and complaints.
Zendesk’s customer support system not only manages the interaction, but it tracks feedback and customer satisfaction levels after the communication is completed which directly helps to figure out how to provide the best to an angry customer and how to retain the existing customer.
Starting cost would be $49 per month for the Zendesk software, but if you choose this tool then you don’t have to worry about searching for alternatives when your company grows, because Zendesk offers more options to explore as you grow.
2. Freshdesk — A Complete Package For customer support
Another great email help desk software option is Freshdesk. It has a robust set of customer service capabilities, including an email ticketing system, live chat, a knowledge base, and more. Freshdesk also includes a powerful reporting and analytics tool that may help you understand how well your customer care is performing.
Freshdesk allows you to customize ticket forms and workflows to meet your individual requirements. You can also save time by using autoresponders and prefabricated responses when replying to typical questions. Freshdesk also provides built-in language translation options if you need to serve customers in multiple languages.
Freshdesk offers a free plan for businesses with up to 10 employees. Paid plans start at $15 per month and increase based on the number of employees and features you need.
Price: Offers a free plan. Upgrade starts $15.00/agent
ProProfs offers the easiest-to-use email-based help desk software ticketing system available in the market, which is as simple to use as Gmail. Agents can quickly change the priority of a support ticket to ‘High,’ ‘Low,’ or ‘Normal,’ ensuring that urgent tickets never fall through the cracks and are addressed first.
The best thing about using this tool is that you’ll have access to a wide range of customer support tools including live chat, a knowledge base, and a survey builder to help you deliver excellent service 24 hours a day, seven days a week. Internal comments, custom fields, ticket labels, internal chat, and other collaboration features enable customer support teams to accomplish more as a group, and all of this you’ll get in a plan that starts from $15.
4. Zoho Desk
Zoho Desk is a customer service software that includes everything you need to enable outstanding customer care service options on your website. You can manage client inquiries with Zoho Desk’s email ticketing system, live chat, knowledge base, and other features.
In addition, Zoho Desk offers a powerful reporting and analytics platform that provides you with valuable information about your customer care performance. These insights can be used to improve your procedures and guarantee that your staff gives the best service possible.
For enterprises with up to three agents, Zoho Desk offers a free plan. Paid plans start at $14 per agent each month and go up depending on how many features you require.
Hiver is a customer service software that integrates with Gmail to provide email ticketing, live chat, a knowledge base, and other features. Hiver makes it easy to keep track of client inquiries and provides a variety of resources to help you provide excellent service.
Hiver allows you to create custom ticket forms and workflows to meet your specific requirements. Help desk supervisors can assign emails as tasks to their team members with a single click. Agents can mark emails as ‘Open,’ ‘Pending,’ or ‘Closed’ to better organize and manage client interactions.
Pricing: Lite plan starts at $15.00/user/month
HelpCrunch appears to be a standard email ticketing system at first glance. However, a few subtle design elements in HelpCrunch’s user interface set it apart from the competition. It color-codes tags, for example, to make it easier for users to determine the status of tickets. Because a customer service representative must work quickly, the ability to evaluate information quickly is essential.
HelpCrunch also includes an internal notes function, which is a one-of-a-kind feature. In open cases, reps may communicate with one another via comments to determine the best way to connect with the consumer. This may be useful if you are dealing with difficult problems that necessitate the assistance of a product specialist or customer care manager.
Pricing: Basic Plan starts at $12.00/agent
When it comes to providing excellent customer service, LiveAgent is the market’s best email integration help desk software. It has a wide range of features that are ideal for both small businesses and large corporations. This software was developed with the goal of assisting businesses in more effectively managing customer support. It includes a ticketing system, a knowledge base, live chat support, and phone support.
One of the most appealing aspects of LiveAgent is its ease of use. Even those who are not particularly tech-savvy will be able to use it without difficulty. The interface is simple to understand and navigate, making it simple to use the software.
Pricing: Ticket Plan starts at $15/agent/month
SolarWinds Service Desk is a strong contender for the best email help desk software. It has an easy-to-use interface, powerful features, and plenty of scalabilities to suit businesses of all sizes. When users launch the program, they are greeted by a sleek and modern dashboard. They can quickly access all of the features they need to manage customer support requests from this page.
You can customize the dashboard to highlight the key KPIs for your team and business. Agents can gain useful visibility when requests are routed through the SolarWinds service desk. They can easily track the status of all tickets assigned to them and review the SLAs associated with specific requests.
Pricing: Team Plan starts at $15/agent/month
Intercom is a help desk application that businesses can use to manage customer service. It has a number of features, such as ticketing, chat, and voice support.
The Inbox feature of Intercom allows you to easily categorize and respond to email and social media discussions on your website and mobile apps. Agents can respond to customers even when they are not at their workstations by using native iOS and Android apps.
You can use this customer service email software to create separate inboxes for support and sales. Furthermore, your agents may use permissions, notes, and mentions to efficiently communicate on difficult client issues or queries.
Pricing: Starts at $59.00/month
SpiceWorks Help Desk is a free-to-use software designed to assist in the management and support of a help desk or service desk. It has features like asset management, ticketing, reporting, a knowledge base, and much more. This software was designed with small businesses in mind, but it can be used by anyone.
You can use Spiceworks Help Desk’s User Portal to allow your users to submit new tickets and track the status of existing ones without constantly contacting you. You can also use the Knowledge Base to save time by storing answers to frequently asked user questions.